Policies
Clear, fair policies
Tuition & recurring payments
Tuition is charged monthly per child, in advance, and renews automatically until cancelled. The amount and billing date are shown before payment.
Cancellations
Families can stop future monthly payments or cancel automatic payments at any time before the next renewal. Because each student's place and lesson times are held for the full month, the current month is not refunded. A cancelled place may be offered to the next family on the waiting list.
Missed lessons & rescheduling
Tuition reserves your student's scheduled place, even when they cannot attend. A student may join a lesson late, but the lesson still ends at its scheduled time. Missed lessons cannot be moved to another time and are not refunded or made up, so lesson times stay fair for every family. Intensive days and times can be changed before the month begins, subject to available places.
Refunds & disputes
If a lesson is cancelled on the teacher's side, it will be replaced or credited toward the next month — you never lose a lesson you paid for because the teacher could not hold it. Otherwise, tuition is non-refundable once the month begins. If you have a question about a payment, contact us and we will work with you and the payment provider to resolve it.
Privacy & child safety
We collect only the information needed to manage enrollment. Student records are never public and are only visible to the family and the institute. Card details are handled securely by our payment provider and never stored by us.